TERMS AND CONDITIONS
General Conditions of Use and Contracting
1. TITULARITY AND SCOPE
The purpose of these General Conditions of Use and Contracting is to define and make available all the necessary information to the user about the options for ordering, selling, payment and delivery of purchases made in the online store www.mycozyland.com owned by:
Partícula Visionária Unipessoal, Lda., With head office at Rua do Nacional, Nº7, 7520-313 Sines, Portugal, NIPC Nº PT 513 794 670 with Registered Capital of 500.00 €.
These General Conditions of Use and Contracting are the only applicable and supersede any other conditions, except prior agreement, expressed and in writing.
It is considered that, when validating an order request, the user is accepting these General Conditions of Use and Contracting.
MyCozyLand reserves the right to change these General Conditions of Use and Contracting without prior notice, and any changes are published in the online store.
For any clarification related to the site www.mycozyland.com or these General Conditions of Use and Contracting you can contact us through any of the following means:
* Email: email@example.com
* Telephone: +351 930 605 990, +351 214 012 053
* Letter: Rua Dr. António Granjo, Nº25 - 3º Direito; 1495-011 Algés
2. INTELLECTUAL AND INDUSTRIAL PROPERTY
All texts, comments, works, illustrations, works and images reproduced or represented in the MyCozyLand online store are properly protected by copyright, worldwide. In this way and in accordance with the Code of Copyright and Related Rights, its use will only be authorized for private purposes, without prejudice to more restrictive provisions contained in said Code. Any reproduction or total or partial representation of the MyCozyLand online store or any or all of the elements included in it is strictly prohibited, under penalty of recourse to the competent legal means against whom to act in this way.
The corporate names, trademarks, and any distinctive signs reproduced in this online store are protected in accordance with the legal provisions applicable to industrial property. Reproduction or representation of all or part of such distinctive signs is strictly prohibited.
Reproduction, transfer, distribution or storage of MyCozyLand.com store contents without prior written permission granted by Particle Visionária Unipessoal, Lda. Is prohibited for purposes other than strictly personal use.
MyCozyLand.com reserves the right to modify, as and when it so chooses the information on commercial terms, products, prices, promotions and conditions of sale.
The use of the MyCozyLand.com domain for and / or for abusive purposes and without prior authorization is expressly forbidden to introduce links from the online store, regardless of their purpose, without prior authorization from Particle Visionária Unipessoal, Lda. Competent legal means.
We take care that the information presented is free of errors and whenever they occur we proceed as soon as possible to correct it.
We suggest the detailed consultation of the articles for information about all their specifics.
Taking into account that some products are handcrafted, there may be slight differences between the image and the product itself, due to the raw materials themselves and the production process. However the images of the products available on the site are as reliable as possible.
In case the information presented does not correspond to the characteristics of the article, the Customer assists the right to terminate the purchase and sale agreement in accordance with applicable legal terms.
Despite our efforts, and to check prices whenever we proceed with the preparation of an order, it may happen that some products are priced incorrectly. If this happens, we will contact the customer by email, in order to inform you the value to be returned to you, in case the price of the product is lower than the price advertised in the online store or to communicate the situation, if the price is higher . In this case we will wait for the customer's decision to accept the correction or cancel the order within 14 days (from the date the incident was communicated to the customer).
4. PRIVACY AND DATA PROTECTION
MyCozyLand, as the controller, understands and recognizes the need and importance of protecting the privacy of its customers. For this reason and in compliance with the provisions of Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of their personal data and the free movement of such data (hereinafter the "RGPD" ), as well as the national legislation implementing the RGPD to MyCozyLand informs that personal data (name, surname, fiscal address and / or parcel delivery, postal code, city and country, VAT, telephone number and / or mobile phone and e-mail address) that the customer provides through the use of the online store or by registration in the same will be used for full compliance with the contract, namely for the processing and delivery of orders, for billing purposes and for the identification of the customer in the event of any complaints or requests for refund being submitted to MyCozyLand, based on the grounds of legitimacy of performance of the contract and the interest (in the case of complaints) provided for in Article 6 (1) (b) and (f) of the RGPD.
MyCozyLand.com guarantees the confidentiality of all data provided by its customers either in the register or in the process of buying or ordering products or services. The collection and processing of data takes place safely and prevents its loss or manipulation. All data will be entered on a Secure Server (128 bit SSL) that encrypts / encodes (transforms into a code). You can verify that your browser is secure if the lock symbol appears or if the address starts with https instead of http.
MyCozyLand warns that the provision of personal data in question is necessary for the contract to be fully complied with. In case the data indicated as obligatory are not provided, the delivery of the goods may be compromised. Further, the request for deletion of the data or opposition to the treatment, will not compromise the execution of the contract and the respective delivery of the property in progress.
MyCozyland also informs that personal data of current customers, including the electronic contact details provided, will be used for marketing purposes, and the customer may object to the processing of their data for this purpose at any time and without any justification , when sending each commercial communication when selecting the "opt-out" field in compliance with the provisions of Article 13 of Directive 2002/58 / EC.
MyCozyLand guarantees the confidentiality of all the data provided by your customers, either in the register or in the buying process. The collection and consequent processing of data is carried out safely which prevents its manipulation and /or loss. Please note, however, that while we may guarantee the confidentiality of all data provided to us by our customers, the collected personal data may circulate on the network without security and may be viewed and /or used by third parties not authorized to do so, notwithstanding that appropriate security measures have been taken against accidental or unauthorized destruction and accidental loss and also unauthorized access, modification or diffusion taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.
MyCozyLand also undertakes not to share or provide the personal data collected to third parties, unless expressly authorized by the data owners. However, in order to ensure the satisfaction of the processing and delivery of customer orders, MyCozyLand will communicate the personal data of its customers to its subcontractors, who process the data on behalf of and on MyCozyLand's instructions and take all technical and safety measures necessary to ensure the security of the data concerned.
Our subcontractors are:
Billing: Toconline (TOConline is an electronic billing system certified by the Tax Authority);
Accounting: Conta na Hora, Lda.;
Online Store Hosting: Wix, Ltd
Shipping and Delivery Orders: CTT – Correios de Portugal, S.A. and CTTExpresso – Serviços Postais e Logística, S.A.;
Payments and Receipts: HPME, AS, Hi-Pay porte Monnaie-Eléctronique and PayPal (Europe) S.à.r.L. et Cie, S.C.A.
Personal data of customers shall be kept for the period of time deemed necessary for each purpose, always following the principle of limitation of the conservation and minimization of data (Article 5º, nº 1 line c) and e) of the RGPD). Contact information strictly necessary for the marketing purpose will be kept for a period of one year after the last contact with the owner. The billing data strictly necessary to prove the contractual relationship will have to be kept for a period of 10 years, in accordance with article 123º/4 of the Tax Code on the Income of Collective Persons.
The customer has, however, the right to access or rectify their data, the right to oppose or request the deletion or even the limitation of the processing of their data, at any time. The customer is also entitled to the portability of his data that is in digital format. All these rights may be exercised by sending a request to the following means:
Letter: Rua Dr. António Granjo, Nº25 - 3º Direito; 1495-011 Algés
Telephones: +351 214 012 053 or +351 930 605 990
The customer also has the possibility to complain to the National Control Authority.
At MyCozyLand, access to personal data is restricted to authorized persons. We maintain levels of security and confidentiality according to the legislation in force.
There are several types of cookies, depending on their characteristics and functions, and these can remain on the user's computer or mobile device for different periods of time: so-called session cookies, which are automatically deleted when the browser is closed; so-called persistent cookies, which remain on the user's equipment for a predetermined period of time.
- navigation or session and strictly necessary for the operation of the online portal or to allow the user to use the contents and services as requested.
- Cookies analytics, which allow you to understand how the online portal is used by users. With these cookies no information is collected on the user's identity, nor any personal data.
The information is treated in an aggregated and anonymous way.
- Functional Cookies, this is used to activate specific features of the online portal and a series of selected criteria (for example, the language, products selected for purchase) in order to improve the service provided.
- Profile creation cookies used to send advertising messages in accordance with the preferences expressed by the user in the context of Internet browsing.
By disabling technical and/or feature cookies the online portal may become unavailable or some services or certain functions of the online portal may not be available or may not function correctly and you may be required to change or manually enter some information or preferences every time you visit the online portal.
Third-party cookies, ie cookies from online portals or from web servers other than the Holder, used for the purposes of those third parties, including also profiling cookies. It is necessary that those third parties, listed below with their respective links to the privacy policies, are independent holders of the treatment of the data collected through the cookies served by them; therefore, the user should consult their personal data treatment policies, information and consent forms (marking and clearing their respective cookies). As a complement, it is also noted that MyCozyLand.com does what it is reasonably required to be able to monitor the cookies in its online portal. These are updated on a regular basis on the landing page at the link below, where we give transparency about cookies sent directly by MyCozyLand.com and its purpose, and, with specific reference to cookies sent by third parties through our online portal, we both those that are written in the domain of MyCozyLand.com (for example: Google Analytics). In connection with these cookies, we provide the links to statements about the privacy of third parties that send you through our online portal: to these third parties, as we have pointed out, we assign the responsibility to provide the privacy statement and to collect the consent of the users . This responsibility relates not only to the cookies that third parties send directly, but also to any additional cookies that are sent through our online portal by virtue of the use of services from which the third parties themselves benefit. With respect to these cookies, sent by third-party service providers, MyCozyLand.com can not exercise any control and knows neither its characteristics nor its purposes.
The following are links to information about third-party cookies:
Cookies sent by MyCozyLand.com through its website are detailed in the table below:
COOKIES TECHNICAL NAMEFUNCTIONING AND PURPOSETIME OF PERSISTENCE
ShopInittest if browser accepts cookiesAt the and of the session (when the browser is closed/2 h inactivity)
SessionIDthe ID of a sessionAt the and of the session (when the browser is closed/2 h inactivity)
epagescookielawcookiemakes the visitor accept the cookie law messageAt the and of the session (when the browser is closed/2 h inactivity)
This website uses etracker technology (www.etracker.de) by which anonymous data is collected and saved for marketing and optimisation purposes. All visitor data is saved using an anonymous user ID to aggregate a usage profile. Cookies may be used to collect and save this data, but the data is not personally identifiable. The data will not be used to identify a visitor personally and is not aggregated with any personal data. The collection and storage of data may be refused at any time, with effect for the future.
Data are processed as per the legal provisions of Art. 6 Para. 1 (f) (legitimate interest) of the EU General Data Protection Regulation (EU GDPR). Our concern in the sense of the EU GDPR (legitimate interest) is the optimisation of our online offering and our website. Since the private sphere of our visitors is important to us, data that may allow conclusions to be made about any specific person, such as IP addresses and login or device IDs, are anonymised or pseudonymised as soon as possible. The data are not used for other purposes, etracker does not merge them with its own or other data, and they are not passed on to third parties.
MyCozyLand is not liable for damages caused by interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily prevent access to navigation or the provision of services to the User.
All products sold in the online store www.MyCozyLand.com are in compliance with the Portuguese Legislation.
MyCozyLand is not responsible for any case of violation of the law of the Country where the order is delivered. It is the responsibility of the customer to check with the authorities of his country, the conditions of Import or use of the products that he intends to order.
6. DUTIES OF USERS AND CLIENTS
The Client and the User undertake to respect and comply with these General Conditions of Contract and Use, namely:
. Save and do not divulge your password to the online store, in order to prevent the possibility of third parties accessing your MyCozyLand.com account,
. Do not use fake identities, and provide the correct personal data and addresses, so that MyCozyLand can process the orders properly.
. Refrain from storing, introducing or broadcasting through the online store obscene, libelous, defamatory, xenophobic and any other content that violates the principles of law and public order.
MyCozyLand reserves the right to delete the user account that performs any of these actions.
Customer is responsible for the accuracy of the data it communicates to MyCozyLand and is committed to keeping it up to date in its registration account.
MyCozyLand shall not be liable for any delays or inability to process the order, specifically when delivering the order, when this impossibility and / or delay arises from error or insufficiencies of the data communicated by the customer.
7. CREATE CUSTOMER ACCOUNT
In order to create an account, the user will have to register. This registration is done only once. To do this simply follow the registration steps when making a purchase, or by clicking on the customer symbol in the upper right corner of the homepage.
You only have to fill out the form with your email and password. Fields marked with a * are required. The email must be valid and active so that we can communicate with the customer. The password is chosen by the customer, to your liking. Note that you must choose a word that is at least 5 characters long and contains letters and numbers without spaces.
Preferences and Newsletter.
By selecting your preferences we will be able to get to know our customers a little better and send your e-mail news, product campaigns, promotional campaigns and offers according to the tastes and preferences of customers. If you want to receive our news and information you must select the "Subscribe Newsletter" checkbox.
If you want to unsubscribe from this service click on the option to unsubscribe from any email in the newsletter, or send an email requesting the cancellation to: firstname.lastname@example.org. In this case the client will not receive any information about campaigns, promotions, and offers that we develop.
If you want more information you can call us on +351 930 605 990.
Registration by the User on www.mycozyland.com implies acceptance of the General Conditions of Use and Contracting. It also implies that you have taken note of all our legal notices.
The MyCozyLand store has a minimum purchase of € 10 (total purchase including items and postage)
Only items with stock can be added to cart.
To place an order the User does not need to register as a customer, simply choose the items you want to order by clicking on the shopping cart icon next to the presentation of each article, or in "Add to Cart" on each tab of the article. Purchases are being added as you shop.
The User can view, edit, change or finalize their purchase by clicking the cart icon in the upper right corner of any page of the store.
You must follow all the steps of the purchase so that it is completed successfully.
Only after payment is the order considered effective and processed by the MyCozyLand team.
All promotional campaigns have a limited stock.
The "Minimum Price Guarantee" policy is not applicable to MyCozyLand.com, particularly in comparison to other online stores or other sites.
Validation of the purchase order implies that the customer has taken cognizance and expressly accepts the present General Conditions of Contract and Use, available for consultation in the online store www.mycozyland.com. The data recorded by MyCozyLand is proof of the set of transactions between the customer and MyCozyLand. It is MyCozyLand's responsibility to file the electronic documents into which the contract is made and to keep it accessible.
Once the purchase is completed you will receive an automatic email confirming the transaction. In case the data is not correct, you can immediately request its change, or the cancellation of the purchase made.
To do this, contact our Customer Service.
The purchase of products implies their payment and, only after receipt of payment, the order is considered effective.
MyCozyLand.com accepts the following payment methods:
. Cash Transfer
MyCozyLand authorizes Hipay to mediate payments received in the Credit Card (Visa and MasterCard), PayShop and Multibanco Referral modalities.
When choosing to pay through Paypal, the Customer or User has 60 minutes after the order to make payment of the same. If this is not verified the order is considered null.
If the customer or user chooses to pay through Hipay (Referencias Multibanco, Visa, Mastercard, PayShop), you have a period of 24 hours after the order to make payment of the same.
If this is not verified the order is considered null.
The time available for payment of the order varies depending on the service provider (Paypal / Hipay) and about which MyCozyLand does not have any interference.
. Paypal - In case the customer chooses to pay by credit card / PayPal, filling in all payment information is done directly on a secure page of the electronic payment service provider (Paypal). MyCozyLand is not responsible for any delays or non-delivery of orders caused by checks and authorizations of the issuing entities.
Both Paypal and Hipay use the 3D Secure service
The 3-D Secure protocol gives higher levels of security to consumers who shop online, since it ensures at the time of payment that the payment agent is effectively the legitimate holder of the card that is being used to purchase online. So all consumers online are more protected, preventing others from using their cards fraudulently.
. Multibanco and PayShop
This service is only available to customers residing in Portugal.
In situations of Cancellation or Returns, the Refund is made through Bank Transfer to the account of the client. You will be asked to do so, and only when a refund is involved, your NIB.
. PayShop - If you choose PayShop payment, Hipay will send an email to the customer asking for payment and as payment you can choose PayShop.
In this case Hipay will send a second email with PayShop codes so that the customer can pay the order at any PayShop point.
Regardless of how the customer chooses to pay for your order, the invoice will follow with the order.
The prices of the products are those that are disclosed in the online store, unless there is an obvious error. The online store is updated daily, however, it is possible that the information on the price of some products contains errors, so in case of this situation, MyCozyLand will inform the customer as soon as possible, giving you the possibility of Confirm the order with the correct price or cancel it, with the right to a full refund of the amount paid.
If contact with the customer is not possible, MyCozyLand reserves the right to cancel the order and to make a full refund.
The prices shown on the site already include Value Added Tax (VAT) at the legal rate (23%), according to the legislation applicable in Mainland Portugal, where the company owns the online store is headquartered.
The total amount to be paid is the value of your order with VAT and already with the delivery rate included.
Product prices may be subject to change and update. MyCozyLand reserves the right to change and / or update prices without prior notice. However, the price displayed at the time of purchase is the price actually applied, except for obvious error exceptions.
10. PRODUCT AVAILABILITY
In the sheet of each article, the customer or User finds the possible date for shipment. The times indicated refer to urgent deliveries in mainland Portugal and, from the business day following the day the order is shipped. These dates vary depending on other shipping choices and destinations other than Continental Portugal.
Since MyCozyLand does not ship orders on Saturdays, Sundays and holidays, the shipping date is always considered on the business day following the payment of the order.
Only items with stock can be added to the cart, so when the item is not available for purchase the shopping cart does not appear next to the item.
If any item ordered is unavailable, MyCozyLand will contact the customer in the following cases:
. Temporary unavailability of the article - The customer may decide whether to wait for the replacement of the article temporarily unavailable or if he wants to replace it or possibly cancel the order of the article;
. Change of price in the replacement of the item - The customer will decide whether to accept the new price, replace the item with a similar one and with the same price as the one that had initially ordered or canceled the order of the article in question;
. Absolute unavailability of stock replacement of the item - The customer will decide if he replaces the article with a similar one in his characteristics and price or if he cancels the order of said article.
In any of the situations, the order will only follow for finalization and shipment after the customer's written decision.
Whenever the customer's decision implies a refund amount to MyCozyLand will refund the amount paid by the client, within a maximum period of 14 (fourteen) days after the client's communication about his decision.
Whenever possible, MyCozyLand will try to deliver all the ordered items in a single shipment. However, if part of the ordered items is timely (2 to 5 days) or temporarily (more than 5 days) unavailable, delivery of the order may be phased. The customer or user will, in this case, be contacted by email.
The date of delivery of the article with the most extended availability should be considered.
In case the customer or user wants to receive the articles with less deadline and, do not want to wait to receive everything together, we suggest you make separate orders.
11. SHIPPING & DELIVERY
The data that is requested from the customer or users refers to the data that will appear on the invoice. If the customer or user intends to invoice with their tax number, they must fill in the "Tax Identification Number" field, as this is not a required field. If you do not do this you will receive an invoice with the generic tax number (assigned to the unidentified taxpayer). All fields with (*) are required.
The fields of optional filling (telephone, mobile phone and email) are requested to facilitate communication with the customer or user, namely receive SMS that allow you to follow the order until receiving and any clarification regarding the order).
This is the address where the customer or user wants the order to be sent. This address may or may not be the same as the address for the invoice. In any case, the shipping address is mandatory.
If you have chosen to register as a customer, all this information will be stored in your account.
The process of preparation and dispatch of the orders starts immediately after confirmation of payment of the respective order.
If the confirmation of good payment is received by MyCozyLand until 15 hours the order will be shipped on the same day, whenever possible. If this is not verified the order will be shipped on the business day following confirmation of good payment.
Refer to the Table below for all shipping options at your disposal:
. In Store Pickup
If the customer chooses to pick up the order in our facilities, it will not have cost.
However this option implies scheduling day and time for the order picking. In these cases we will send an email to suggest the day and time for the order pickup.
If our suggestion of scheduling is not feasible for the client, it will always be possible to adjust the scheduling to the needs of the client or user, either through email or through our customer support Phone: +351 930 605 990.
If the customer or user has a need, you can make changes to your order even after payment and, as long as it has not yet been issued. You can change billing and shipping address.
To make changes please contact us by Phone +351 930 605 990.
Shipping costs vary depending on the weight, the mode of delivery chosen by the customer or user, and the destination of the order, taking into account the information in the article as to its availability on days for shipping.
. Shipping costs for Continental Portugal and Islands. See Table below:
. Shipping costs to Spain and Europe.
The international shipping costs vary depending on the weight, the mode of delivery chosen by the customer or user and the destination of the order, taking into account the information in the article as to its availability on days for shipping.
Phone: +351 930 605 990
See Table below for International shipments
MyCozyLand.com orders are delivered through CTT Expresso, and CTT.
Once the order is processed, and at the moment the customer or user receives an email from our Customer Support to inform the shipment, the tracking number for the order will be available in the same email. Then just go to www.cttexpresso.pt or www.ctt.pt (depending on the choice of shipment you made) and, in "following order", write the tracking number we have provided.
The customer or user can thus follow all the steps of the order that you made.
In some countries this follow up is not possible. In these cases the tracking number is no longer usable once the order leaves the Portuguese territory.
In some types of delivery, delivery is made at the address (shipping address).
The confirmation of delivery times is valid after confirmation of payment of the order.
To know the specificities of each shipping mode the customer or user can consult the shipping table above, and choose the one that best suits you.
MyCozyLand declines all liability in case of violation of the law of the country where the order is delivered. It is up to the Client to verify with the local authorities the conditions of importation or use of the products that he wishes to order.
11.1 "FREE SHIPPING" CAMPAIGN
Mycozyland offers the value of shipping costs for orders placed and paid provided that they comply with the following requirement s:
For orders with a value equal to or greater than € 75.00 and whose shipping destination is Portugal;
For orders with a value equal to or greater than € 100.00 and whose shipping destination is European Union countries.
The campaign only applies to orders weighing 1.8 Kilos or less. Orders weighing more than 1.8 kg are automatically excluded.
Excluded from this campaign are orders whose delivery is "urgent" (within 24 hours).
All rights of consumers shall remain as set forth in our terms and conditions.
12. CANCELLATIONS, EXCHANGES AND RETURNS
To cancel your order:
You can cancel your order if it has not yet been shipped. To do so, you must send us an email to express your decision to cancel the order.
At the email you will need to provide us with the order number.
Email to cancel order: email@example.com
In Cancellation situations, the Refund is guaranteed and made in accordance with the way you paid for your order.
- All Refunds are automatic, except payments by ATM and PayShop. In these cases the payment is made by us through a bank transfer to your account. You will only be asked for the IBAN for this purpose and only when there is a refund to be made.
If cancellation occurs after shipment, you must receive the order and, upon receipt of the order by the customer, the customer may exercise his right of Free Termination of Contract in the terms legally provided, and described below.
In this case the return costs are borne by the customer. These expenses are only the expenses with sending the articles whose order canceled.
Right of Free Termination of Contract:
In compliance with Decree Law No. 24/2014 regulating distance contracts with a view to promoting the transparency of commercial practices and safeguarding the legitimate interests of consumers, www.MyCozyLand.com informs the following:
The consumer has the right to free resolution of his contract within 14 calendar days, without having to indicate any reason;
The deadline for exercising the right of free resolution expires 14 days from the day after the day you acquire the physical possession of the assets.
In order to exercise your right of free resolution, you must notify us of your decision to terminate the contract by means of an unambiguous statement, which must include the following information:
Identification of the recipient (if your communication is by letter);
Identification of the sender - Name and Address;
Date (if your communication is by letter);
Order number and date online;
Reference and quantity of the articles to be returned;
Signature (if your communication is by letter).
You can do this by sending us your statement by mail to the following address: Particle Visionária Unipessoal, Lda. Rua Dr. António Granjo, Nº25 - 3º Direito; 1495-011 Algés
You can also send us your unambiguous statement by email to the following address: firstname.lastname@example.org. If you choose this form of communication, we will send you a notice of numbered reception of the request for resolution by electronic mail without delay.
In order for the period of freedom to be respected to be respected, it is sufficient that its communication concerning the exercise of the right of free resolution be sent before the expiry of the period for termination.
Free Resolution Effects
In the event of termination of the contract, all payments made, including delivery costs (with the exception of additional costs resulting from your choice of a mode of shipment other than the least expensive modality of normal shipment offered by us) will be reimbursed ), Without undue delay and in any event not later than 14 days from the date on which we are informed of your decision to terminate the contract.
We make these refunds using the same payment method you used in the initial transaction, unless otherwise agreed by you; In any event, incur no costs as a consequence of such reimbursement.
We may withhold reimbursement until we have received returned goods, or until you provide proof of shipment of goods, whichever occurs first.
You must return the goods without undue delay and no later than 14 days from the day you inform us of the free termination of the contract. It is considered that the deadline is respected if you return the goods before the expiration of the 14 days.
You must bear the direct costs of returning the goods.
It is only responsible for the depreciation of goods resulting from manipulation that exceeds what is necessary to verify the nature, characteristics and functioning of the goods (Similar to what you would do if you were to buy from a store).
Thus, in relation to the goods to be returned, the following must be taken into account:
The product has not been used or tampered with;
The product retains its original characteristics and the packaging is not totally damaged.
13. WARRANTIES AND AFTER-SALES ASSISTANCE
AFTER SALES SERVICE
In compliance with the provisions of Decree-Law 67/2003 of 8 April amended by Decree-Law no. 84/2008 of May 21, MyCozyLand informs:
Consumer Assurance and After Sales Assistance
All mobile consumer goods are covered by a 2 year compliance guarantee.
In case the purchased product is defective or damaged, you must inform us by contacting our customer support
Phone: +351 930 605 990.
You must give us the order or invoice number as well as a brief description of the defect or problem.
A. Damage During Transportation
If you receive damaged packaging and/or damaged items.
At the time of delivery should check the content and submit the complaint to the carrier in writing and at the time of delivery.
Soon after (within 24 hours) you should contact us at email@example.com or at +351 930 605 990.
In case of receiving an order with the packaging in good condition but whose contents are damaged must (within 24 hours) contact us through the above means.
We will initiate an investigation, so that the situation is resolved as soon as possible.
In case of damages in the transport, as in cases of loss of the order or impossibility of delivery to the recipient, we will initiate an investigation, reason why we can take up to 14 working days to confirm the occurrence. During this time we will not be able to make any refunds.
B. Dissatisfaction with Article
If you are not satisfied, you can return your purchases.
In this case, you have a period of 14 days to do so, as provided in the Law and, above referred to in "Right of Free Termination of Contract"
Please note, however, that you should not send articles without prior contact with us as they will not be accepted.
C. Technical Nonconformity of Article
If one or more articles of your order are incompatible with the advertised, you must contact our customer support, so that we can request the collection of the articles in question.
For this, you have a period of 2 months to inform us of the nonconformity of the article.
If the invoice date of the article concerned is less than 30 days
When contacting our customer support, have your order number and/or invoice in hand.
The costs of collecting items within the warranty period will be borne by MyCozyLand.
Once we receive the article, we will verify it and, if any nonconformity is verified, the article will be replaced. In this case, we will send a new one to your address at no cost to you.
If it is found that the article has marks of misuse and / or incorrect use (example: not respecting the indications of the manufacturer) we will contact you to indicate to us if you want that we return the article in the state in which it is or, And if possible, you want us to ship the item to the manufacturer for repair. In this case, the repair of the article, as well as the costs of collection and reshipment are the responsibility of the client.
Items will only be sent for repair after written approval of the client's budget and payment of 50% of the value of the arrangement.
When the damages are not covered by the warranty, the transportation costs involved in resolving the problem are the responsibility of the customer.
If the invoice date of the article in question is more than 30 days
The item will be sent for repair to the manufacturer under the warranty (valid for 2 years after the date of purchase).
The costs of collecting items within the warranty period will be borne by MyCozyLand.
If the damage is not covered by the Guarantee, the manufacturer will issue a technical opinion and, if it is possible to repair, send a budget. The client will be contacted by MyCozyLand who will provide the budget and will request confirmation of the same, as well as the payment of 50% of the value of the budget.
Repairs will never be initiated without written confirmation and payment of 50% of the budget amount.
When the damages are not covered by the warranty, the transportation costs involved in resolving the problem are the responsibility of the customer.
D. Warranty Repairs
All products purchased from MyCozyLand benefit from a two (2) year legal warranty of compliance from the date of delivery to the customer.
The estimated period of repair is 30 (thirty) days.
If the technical verification detects signs of misuse, and / or any problem that may have caused the fault (eg: failure to comply with manufacturer's instructions), the customer will be contacted to indicate if he or she intends to repair the equipment, The corresponding repair budget.
The repair process will only begin after payment of 50% of the amount budgeted.
14. GOVERNING LAW
All purchases made on www.mycozyland.com are subject to Portuguese law. Any conflict or divergence of interpretation of the General Conditions of Contract and Use shall be submitted to the competent Portuguese Court.
In the event that the client is outside Continental Portugal, we hereby inform that any judicial proceeding must be sent to the Portuguese courts.
In the case of a Consumer Dispute, the user may use the following Alternative Dispute Resolution entities.
RAL Entities (Alternative Dispute Resolution Entities)
1. Center for Consumer Conflict Arbitration of Lisbon http://www.centroarbitragemlisboa.pt/;
2. Arbitration Center for Consumer Conflicts of Vale do Ave / Arbitral Tribunal http://www.triave.pt/;
3. CIAB - Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) http://www.ciab.pt;
4. CNIACC - National Center for Information and Arbitration on Consumer Conflicts http://www.arbitragemdeconsumo.org/;
5. Center for Arbitration of Consumer Conflicts of the District of Coimbra http://www.centrodearbitragemdecoimbra.com;
6. Information Center, Mediation and Arbitration of Consumer Conflicts of the Algarve http://www.consumoalgarve.pt;
7. Porto Consumption and Arbitration Information Center http://www.cicap.PT
These General Conditions of Contract and Use were updated on February 1, 2020.
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