After Sales Service

After Sales Service

 

 

In compliance with the provisions of Decree-Law 67/2003 of 8 April amended by Decree-Law no. 84/2008 of May 21, MyCozyLand informs:

 

Consumer Assurance and After Sales Assistance

All movable consumer goods are covered by a 2 year compliance guarantee.

In case the purchased product is defective or damaged, you must inform us by contacting our customer support

Email: apoio@mycozyland.com

Phone: +351 930 605 990 or +351 214 012 053.

You must give us the order or invoice number as well as a brief description of the defect or problem.

 

  1. Damage During Transport

If you receive damaged packaging and/or damaged items.

At the time of delivery should check the content and submit the complaint to the carrier in writing and at the time of delivery.

Soon after (within 24 hours) you should contact us at apoio@mycozyland.com or at +351 930 605 990.

In case of receiving an order with the packaging in good condition but whose contents are damaged must (within 24 hours) contact us through the above means.

We will initiate an investigation, so that the situation is resolved as soon as possible.

In case of damages in the transport, as in cases of loss of the order or impossibility of delivery to the recipient, we will initiate an investigation, reason why we can take up to 14 working days to confirm the occurrence. During this time we will not be able to make any refunds.

 

  1. Dissatisfaction with Article

If you are not satisfied, you can return your purchases.

In this case, you have a period of 14 days to do so.

To know how to do it consult in the footer of our main page "Rights of Return".

Please note, however, that you should not send articles without prior contact with us as they will not be accepted.

 

  1. Technical Nonconformity of Article

If one or more articles of your order are incompatible with the advertised, you must contact our customer support, so that we can request the collection of the articles in question.

For this, you have a period of 2 months to inform us of the nonconformity of the article.

 

If the invoice date of the article in question is less than 30 days

When contacting our customer support, have your order number and/or invoice in hand.

 The costs of collecting items within the warranty period will be borne by MyCozyLand.

Once we receive the article, we will verify it and, if any nonconformity is verified, the article will be replaced. In this case we will send a new one to your address at no cost to you.

If it is found that the article has marks of misuse and / or incorrect use (example: not respecting the indications of the manufacturer) we will contact you to indicate to us if you want that we return the article in the state in which it is or, And if possible, you want us to ship the item to the manufacturer for repair. In this case, the repair of the article, as well as the costs of collection and reshipment are the responsibility of the client.

Items will only be sent for repair after written approval of the client's budget and payment of 50% of the value of the arrangement.

When the damages are not covered by the warranty, the transportation costs involved in resolving the problem are the responsibility of the customer.

 

If the invoice date of the article in question is more than 30 days

The item will be sent for repair to the manufacturer under the warranty (valid for 2 years after the date of purchase).

The costs of collecting items within the warranty period will be borne by MyCozyLand.

If the damage is not covered by the Guarantee, the manufacturer will issue a technical opinion and, if it is possible to repair, send a budget. The client will be contacted by MyCozyLand who will provide the budget and will request confirmation of the same, as well as the payment of 50% of the value of the budget.

Repairs will never be initiated without written confirmation and payment of 50% of the budget amount.

When the damages are not covered by the warranty, the transportation costs involved in resolving the problem are the responsibility of the customer.

 

  1. Warranty Repairs

All products purchased from MyCozyLand benefit from a 2 (two) year legal warranty of compliance from the date of delivery to the customer.

The estimated period of repair is 30 (thirty) days.

If the technical verification detects signs of misuse, and/or any problem that may have caused the fault (eg: failure to comply with manufacturer's instructions), the customer will be contacted to indicate if he or she intends to repair the equipment, The corresponding repair budget.

The repair process will only begin after payment of 50% of the amount budgeted.